About this course

Do you work in a service delivery role and handle personal information? Handling the private information of individuals involves special protocol. During this workshop you will gain a practical understanding of obligations and responsibilities for handling personal information.

Additional Information: Key Topics:
The key topics for this course are:
- Introduction to privacy legislation and the Territory Privacy Principles
- Service delivery case study to examine practical privacy issues
- Storing and maintaining personal information
- Privacy complaints
- Revision quiz

This practical course includes:
- an overview of legal and compliance obligations
- group based discussion and identification of key issues using a service delivery case study
- group discussion, feedback and exchange of workplace examples

Learning Outcomes:
At the end of this course you will be able to:
- Understand the scope of privacy laws and obligations under the Territory Privacy Principles
- Identify what is personal information
- Understand the rights of individuals to have their personal information protected
- Identify when and why personal information can be disclosed
- Identify ways of storing and maintaining personal information in compliance with legal obligations
- Handle privacy complaints in accordance with procedures.

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