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This program has been designed to build on the existing public sector knowledge and experience of learners and to assist them in the development of the skills required to progress into management. It aims to increase career prospects by providing a wide body of knowledge, ranging from an understanding of the strategic framework for government to writing specialist communications such as business cases and Question Time briefs.

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Course Information

Learning Outcomes

  • Develop your knowledge of the strategic framework for government and the governance framework for your agency.
  • Successfully apply legislation relevant to managing a team; and explain how specific legislation governs your day-to-day activity.
  • Identify and choose strategies for managing change in the workplace as a leader and dealing constructively with conflict.
  • Focus on refining your writing and communication skills to enable you to effectively present information to targeted audiences.
  • Develop your project management skills to effectively implement, monitor and manage projects in your workplace.
  • Strengthen your ability to identify and use effective emotional intelligence in the workplace and within workplace teams.
  • Confidently conduct effective negotiations in the workplace and develop your presentation skills.

Who should take this course

You must be working (or contracted to work) in a relevant public sector agency to enrol in this course. Assessment is contingent on access to specific work practices so as to demonstrate the particular competencies required.

View Course Details

How is it delivered?

Blended (Facilitated Sessions and Self Online Learning) and Recognition of Prior Learning

What participation is required?

There are ten (10) facilitated training sessions and two (2) assessment workshop days. The program is made up of several components including online learning and assessment modules, facilitated training sessions and group based interactive activities. There may be a requirement for some reading prior to attending the facilitated sessions. In many instances, assessments are started and completed in session. Consequently, attendance at all sessions is essential.

What is the cost?

$5,495.00

  • What are the units of competency? View details
    • BSBPEF502 Develop and use emotional intelligence
    • BSBPMG430 Undertake project work
    • BSBWHS311 Assist with maintaining workplace safety
    • BSBWRT411 Write complex documents
    • PSPGEN095 Facilitate change
    • PSPGEN099 Undertake negotiations
    • PSPGEN100 Manage conflict
    • PSPGEN101 Use complex workplace communication strategies
    • PSPGEN115 Uphold and support inclusive workplace practices
    • PSPETH008 Promote the values and ethos of public service
    • PSPLEG007 Promote compliance with legislation in the public sector
  • How is the course assessed? View details

    Quizzes, Discussion board questions, case study analysis, short answer questions, assessment interview, third-party report.

Can this course be customised for my team?

Yes! Contact our Learner Experience team via our Contact Us page or email citsol@cit.edu.au to discuss what you need.

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