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About this course

This one day workshop will provide you with the foundation skills involved in performance management either as an employee or a supervisor. Build and establish a work environment that embraces and leverages individual diversity in order to maximise effectiveness. The workshop will teach you how to clarify expectations, establish goals and communicate performance-related objectives.

Additional Information: Key Topics:
The key topics covered in this course are:
- What is “Performance Management”?
- Identifying, Embracing and Leveraging Diversity
- Setting Appropriate, Relevant and Achievable Goals
- Motivation
- Communication – Rapport, Feedback, Coaching, Managing, Inclusion

This workshop is delivered with a clear emphasis on building an understanding that “performance management” is a critical competency not simply an administrative task. Effective performance management is a core supervisory competency and an organisational essentiality. Individuals will take different paths to achieve the same outcomes, understanding how to identify and harness the diversity essential to managing performance is the core learning. It:
- Introduces key concepts, models and theories such as; organisational business planning, emotional and social intelligence, coaching for performance, modelling behaviours, Situational Leadership, John Adair’s Action Centred Leadership, SMART Goals and various motivational theory(s).

- Utilises the KOLB learning process in which participants view instructional videos and read case studies to analyse concepts and models. Then they are guided through activities (individual and group) to place their learnings in the context of their work and experience.

- The different techniques and behaviours will be applied in the safe environment of the workshop utilising role plays and case studies to practice.

- A debrief via group discussion followed by a facilitator summary concludes each key topic area.

Learning Outcomes:
At the end of this course you will be able to:
- explain the full context of performance management
- understand the concepts of emotional and social intelligence
- provide an environment that motivates
- establish shared goals and expectations
- communicate team and individual goals in the context of organisational direction
- apply situational leadership to the management of individuals and teams
- frame team development and direction utilising John Adair’s Action Centred Leadership model
- recognise and reward good performance
- confidently address any performance issues early.

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