About this course

In this one day workshop, you will understand the importance of stakeholder engagement, including the benefits and the challenges. You will also learn how to successfully engage stakeholders to achieve better outcomes through a systematic approach.

Additional Information: Key Topics:
The key topics for this course are:
- Identifying stakeholders and their interests
- Communication and negotiation techniques
- Managing stakeholder expectations
- Effective stakeholder communication strategies

The course includes:
- identification of success factors for effective communication and negotiation
- group-based discussion of stakeholder issues through case study analysis
- development of a stakeholder communication plan to identify stakeholders, their influence levels and methods of engagement
- Identifying practice opportunities to extend the learning into the workplace

Learning Outcomes:
At the end of this course you will be able to:
- Identify internal and external stakeholders and understand their interests, needs and influence
- Use effective communication and negotiation techniques to overcome conflict, including conflicting priorities
- Understand how to manage stakeholder expectations including quality or performance expectations
- Apply techniques to conduct effective meetings and report back on issues
- Develop an effective stakeholder communications plan.

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