An ICT outage is currently affecting several key CIT systems, including Self Service and eLearn. This outage was due to a technical issue and was not a cyber attack.
We have so many interactions over the course of a day, its reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, over the phone or virtual, there are things that you can do to make these conversations go smoothly. This workshop will give you the tools to manage difficult conversations to achieve the best possible outcome.
