An ICT outage is currently affecting several key CIT systems, including Self Service and eLearn. This outage was due to a technical issue and was not a cyber attack.
Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment. This workshop will help you to understand the importance of meeting the needs and expectations of your internal and external customers.
