Customer Service (Online)

Need to troubleshoot customer service? We can help. Learn some key concepts like customer expectations, active listening and the LEAPS communication model. This is your chance to improve customer service and facilitate business success.

Decision-Making Skills (Online)

Ever wished for a toolkit for making and analysing decisions? We have news! Our Rapid Skills course provides you with that and much more. Whether you want to define a problem or select the best solution, this course will give you a jump-start on how to make good decisions in 10 minutes.

Developing your Emotional Intelligence (Online)

Emotional intelligence is and will remain a workplace priority. Invest 10 minutes of your time today to future-proof your career. Learn how to manage your emotions, think differently about them and successfully interact with your colleagues. This online course will help you understand some key concepts related to emotional intelligence and associated responses.

Developing your Presentation Skills (Online)

You may know how to deliver a presentation but does it leave a lasting impression? Upskill your presentation skills using this cost and time effective opportunity. Learn how to plan, pitch, design and deliver an outstanding presentation in the most efficient manner.

Diploma of Government Investigations (Virtual)

PSP50416

Balance people and procedure with a course designed for managers who are looking to grow their leadership and investigation skills.

Future Skills Priorities Set (Online)

The Future Skills Priorities is a set of 10 micro-learning experiences to prepare you for the future of work in Australia. Each course is self-paced, non-accredited and online. This series is a bundle of future skills identified by several international organisations as critical competencies for achieving business success. It will offer key tips and techniques for enhancing workplace efficacy and becoming future-ready. You can create your own package or avail a special discount on the purchase of the complete Future Skills Priorities Set.

Managing Change (Online)

The future of work is rapidly changing. If you snooze, you lose. Prepare yourself for the modern workplace by learning how to plan, implement and advocate for change. Our rapid learning course can teach you how to support your colleagues throughout the process of change and deal with it yourself.

Persuasive Communication (Online)

Learn the secret to persuasive communication. Whether you want to refine your verbal and non-verbal communication skills, communicate in an emotionally intelligent way or discover the weapons of influence – this course has it all. Persuasive communication will remain integral to the success of any organisational activity. Taste our rapid learning course and become its practitioner at your workplace.

Stakeholder Engagement (Online)

Improve your ability to engage with stakeholders for improved outcomes. This course provides tips on how to approach stakeholders using a systematic process. It will acquaint you with the six ‘C’s of successful engagement to attain business success.

Strategic Thinking (Online)

This course defines strategic thinking. It teaches how to align it with your business objectives and the different attributes of a corporate strategic plan. Find out how reason leads to conclusion and emotion to action. It is worth your time.

Telling the Story with Data (Online)

Do you believe that there is a story in data? We do. Enrol in this 10-minute Rapid Skills course and you will too. This micro-learning experience will teach you how to effectively communicate and visualise data for your audience. It will make you consider tone, language and readability, and how to be just to data design.

Workplace Relationships and Resilience (Online)

Good working relationships will remain crucial irrespective of technological advancements. It is a skill that is here to stay. Enrol in this Rapid Series course to improve and invest in yours. Learn how to understand and manage workplace relationships, identify dysfunction, handle difficult conversations and build your resilience.