About this course
Prepare for your role as a RED Contact Officer with this one day workshop, specially designed to assist you in providing support to ACTPS members who are experiencing unacceptable workplace behaviour. Learn how to have sensitive conversations while managing your own welfare.
Additional Information: Key Topics:
The key topics for the Respect, Equity and Diversity (RED) Contact Officer Training are:
- Overview of the RED Framework
- How respect, equity and diversity contribute to a positive workplace culture
- Roles and responsibilities of staff, management and contact officers
- Resources and organisational support
- Preventing and facing up to workplace bullying
- Understanding reasonable management action
- Privacy and confidentiality requirements
- Self-awareness and stress responses
- Difficult conversations
- Likely scenarios and common issues
This course is a participative forum requiring you to engage in group discussions and role play as each topic is addressed. The facilitator will guide discussions and provide information from both ACTPS resources and their own background. You are also encouraged to share your own knowledge and experience.
Discussions and role plays are designed to give you extensive opportunity to practice their skills in a safe and constructive environment.
At the end of this short course you will be able to:
- Understand your responsibilities, and the responsibilities of other ACTPS staff under the RED Framework.
- Explain the RED Framework to other ACTPS staff.
- Guide staff about expectations in the ACTPS about respect, equity, diversity and the prevention of unacceptable behaviour.
- Access information, resources and support from ACTPS agencies, and facilitate other staff in accessing these.
- Provide information and support to ACTPS staff who approach you about RED matters.
- Hold a difficult conversation with individual ACTPS staff about serious or sensitive issues.
- Provide information to supervisors and managers about creating a positive workplace environment.
- Manage your own welfare when dealing with serious or sensitive issues.