Full-Time | CIT Solutions, Canberra | Posted 04 June 2024 | Closes 16 June 2024

About Us

CIT Solutions is a dynamic and entrepreneurial company and the leading provider of high-quality training and development services for both the government and corporate sectors in the Canberra region and beyond. For over 33 years CIT Solutions, backed by the Canberra Institute of Technology, has been innovating our vast scope of workforce capability development solutions for our clients in the areas of language and cultural training, accredited qualifications, online learning, employee capability assessment, international student recruitment, professional workshops and recreational short courses.

About The Position

The Learning Management System (LMS) Co-ordinator will be responsible for the day-to-day activities required to support and coordinate the learning programs being delivered through the LMS platform. This role is key to the smooth function of the program delivery team to streamline processes and provide high quality customer service to learners as they enrol, attend and complete learning programs.

Key Areas of Responsibility and Accountability

  • Create or update SCORM compliant files with content provided by the Education Operation team to align with class schedules, including learner guidance, practical tasks, and assessment/quizzes.
  • Assisting staff and learners with the use of the LMS, including providing training as needed.
  • Providing support and guidance to different teams and managers on reporting and course monitoring mechanisms.
  • Create evaluation surveys to collect learner and facilitator feedback.
  • Assist in the design, build and evaluation of LMS content and assessment activities in accordance with the schedule.
  • Assist in the research of training initiatives to enhance and innovate eLearning training.
  • Collaborate with different teams to enhance the learning experience and access of resources on LMS for all learners.
  • Utilise analytical skills to think critically about processes and data.
  • Extracting usage data from the LMS as part of improving the user experience.
  • Configuring, administering, maintaining, and documenting the LMS environment.
  • Offering first-line support and liaising with staff and learners to resolve any LMS technical issues that arise.
  • Administer the Moodle based Learning Management Systems and how it interacts with other related systems: Student Management System and Customer Relationship Management (CRM) system and look for opportunities for improvement.
  • Collaborate with external technical providers / suppliers to obtain complex and higher level support.

Required Qualifications, Skills & Experience

  • Demonstrated experience (minimum of 2 years) in LMS coordinator or similar job roles.
  • Excellent IT skills including ability to use tools of LMS, Student Management System and CRM.
  • Experience managing and administering Moodle based LMS, particularly in an education and training setting
  • Create SCORM compliant training package using a range of tools, including Articulate Rise or Adobe Captivate
  • Strong customer service ethic, effective communication skills, and culturally respectful.
  • Demonstrated experience with different LMS hosting solutions and knowledge of relevant security requirements.
  • Relevant ICT Qualifications highly desirable.

Key Performance Indicators

  • Develop and update courses timely according to class schedules.
  • Response time to enquiries from learners and staff within the Client Service Charter.
  • Learner and stakeholder satisfaction on LMS support
  • Successful administration of LMS with an average of 99.99% uptime.
  • Identify and adopt best practice in the content development of e-learning materials and LMS system administration.
  • Ensure SCORM and WCAG compliance.

Benefits We Offer

  • Learning from the best people in the training and education industry
  • Strong Employee Value Proposition (EVP) to foster better work-life balance including free on site parking*
  • A range of staff engagement programs organised throughout the year
  • Autonomy, flexibility and collaborative team environment

*Currently all staff have access to free parking onsite, but this could not be guaranteed in future years.

Important Information

  • You will primarily work from our Bruce (Canberra) office where you will have access to ample free parking.
  • Role available for immediate start.
  • Valid work rights in Australia required (temporary residents are welcome to apply)
  • CIT Solutions is an Equal Employment Opportunity employer. Aboriginal and Torres Strait Islander people are encouraged to apply.

Please send a 1-page Cover Letter addressing your suitability for this role and your updated CV to a hr.citsol@cit.edu.au at your earliest convenience.

Applications close on 16 June 2024 at 5pm. For further information about this position, please contact via hr.citsol@cit.edu.au email.

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