Full-Time | CIT Solutions, Canberra | Posted 04 June 2024 | Closes 16 June 2024

About Us

CIT Solutions is a dynamic and entrepreneurial company and the leading provider of high-quality training and development services for both the government and corporate sectors in the Canberra region and beyond. For over 34 years CIT Solutions, backed by the Canberra Institute of Technology, has been innovating our vast scope of workforce capability development solutions for our clients in the areas of language and cultural training, accredited qualifications, online learning, employee capability assessment, international student recruitment, professional workshops and recreational short courses.

About The Position

The International Student Recruitment Officer is responsible for collaborating with the team to successfully implement and monitor annual recruitment plans and initiatives for their allocated region to meet key targets. This role is also responsible for actively supporting education agents, maintaining strategic relationships with key government agencies, representing CIT at international student recruitment activities, providing ongoing market insights and supporting the admission activities as required.

Key Areas of Responsibility and Accountability

Actively engaging the recruitment channels to maximise international student recruitment for CIT, in both VET and English student segments. This includes but is not limited to:

  • Monitor and track recruitment by product, country, and key recruitment channels including agents, partners, and direct applications.
  • Maintain productive agent relations (onshore and offshore) to ensure agents are quality assured including contract management, developing incentive programs, maintaining agent information on CRM, training agents on CIT/Solutions products and undertaking initiatives to develop a high yielding agent portfolio.
  • Seek feedback from agents and other channels to inform new product development and program reviews.
  • Provide accurate advice to prospective international students in relation to their career and study options via Email, Phone, or In-person.
  • Assist in the implementation of the annual regional marketing plan in consultation with the International Student Recruitment Manager to achieve yearly targets.
  • Contribute to and recommend the development of innovative marketing assets and content to support student recruitment.
  • Analyse and act on data (Enrolments, visa refusals, applications) and intelligence to inform recruitment activities. This includes preparing a weekly recruitment report.
  • Liaise with Student Admission Officers to ensure high level of service and processing of international applications.
  • Participate in projects such as Student Orientation and course guide development.
  • Monitor and measure the budget for the allocated region.
  • Represent CIT and its Colleges at recruitment events and exhibitions as and when required. This may include domestic and international travel.
  • Undertaking Admission tasks as required based on the business cycle.
  • Assist with other duties as requested by your supervisor.

Required Qualifications, Skills & Experience (Selection criteria)

  • Degree qualification in marketing, business development, or related field.
  • At least 1-year experience in international education sector in sales and marketing or similar role.
  • Proven track record in managing relationships with a range of internal and external stakeholders.
  • Working knowledge of the VET sector, the ESOS Act and the National Code of Practice.
  • Maintaining a Working with Vulnerable People registration.
  • Excellent written and verbal communication, interpersonal skills, and service mentality.
  • Linguistic capability especially in Asian languages would be beneficial.

Key Performance Indicators

  • Meet and/or exceed the yearly enrolment targets for the allocated region.
  • Ability to prioritise and achieve allocated tasks.
  • Ensure key education agent partners are trained, agent contracts are up to date, and they are provided with up-to-date marketing materials.
  • Managing student and agent enquiries in a timely manner.
  • Ability to implement innovative and effective sales and marketing campaigns for the allocated region.
  • Maintain accurate records on the CRM System.

Benefits We Offer

  • Learning from the best people in the training and education industry
  • Strong Employee Value Proposition (EVP) to foster better work-life balance including free on-site parking*
  • A range of staff engagement programs organised throughout the year
  • Autonomy, flexibility and collaborative team environment

*Currently all staff have access to free parking onsite, but this could not be guaranteed in future years.

Important Information

  • Full-time ongoing position
  • You will primarily work from our Bruce (Canberra) office where you will have access to ample free parking.
  • Role available for immediate start.
  • Valid work rights in Australia required (temporary residents are welcome to apply)
  • CIT Solutions is an Equal Employment Opportunity employer. Aboriginal and Torres Strait Islander people are encouraged to apply.

Please send a 1-page Cover Letter addressing each of the Key Selection Criteria and your suitability for this role along with your CV to hr.citsol@cit.edu.au at your earliest convenience.

Applications close on 16 June 2024 at 5:00pm. For further information about this position, please contact us through hr.citsol@cit.edu.au email.

Kindly note that applications that does not address the Key Selection Criteria may not be considered for the next stage of the recruitment process. We will be assessing applications as and when they are received.

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