Engage Help

There are a number of possible reasons why the email hasn’t reached your inbox. These are the most common:

If you think the email has gone to a junk or spam folder, go to your email program and check your junk or spam folder for an email from no-reply.engage@cit.edu.au. The subject line would be Engage Enrolment Confirmation.

If you think we have the wrong email address, let your Program Coordinator know that you haven’t received the email and confirm that they have the correct email address.

If none of the previous issues are stopping you from receiving emails then it is possible that a firewall (security software) is the blocking the emails. If you think this is the case, ask your Network Administrator or Technical Support for assistance. If you do not have a firewall at home and you are able to do your course work from home, provide your Program Coordinator with your home email address.

Before starting, it is recommended that you perform a system check. Click this link to find out if your system is set up optimally. If you fail any of the system checks, please read the rest of this page to make sure your system is set up optimally. If you passed all the tests, continue on to Engage.

Engage works best on a computer but will work on most devices including Mac or Windows computers or Android, Apple or Windows mobile phones and tablets. The smaller the screen, the more limited the functionality.

On a computer: the latest version of Google Chrome is the best choice for an optimal experience with Engage.

If you do not have Google Chrome, try the latest versions of Microsoft Edge, Mozilla Firefox or Apple Safari. If none of these browsers are available it is recommended that you install Google Chrome. If necessary, ask for help from someone who can provide technical support.

On a mobile phone or tablet: use the most recent versions of the browsers designed for your device.

You will need reliable internet access while you are accessing Engage. This includes:

• Engage website and email address are not blocked by security software (firewall)
• Reliable internet connection or reception e.g. you have enough bars showing on your mobile device
• Decent speed and quantity e.g. you are able to view a number of short videos without penalty

Ask your Network Administrator, Technical Support or Internet Service Provider for assistance.

For Engage to function smoothly you will need to make sure you have the following features enabled:

• JavaScript
• Cookies
• Adobe Flash Player version 10.1 or greater

If you do not know how to do this ask for assistance from someone who can provide technical support.

If you are interested in enhancing your experience with Engage you can install Pulse for mobile devices.

If you have checked all your Technical Requirements and are still having difficulties accessing content or features in Engage it is likely that security software is blocking this content. Contact your Network Administrator or Technical Support for help. If you are unable to resolve the issue then try accessing Engage from another location (e.g. from home or in a library).

At the very least, the following domains need to be whitelisted for learners to be able to access Engage:

*cit.edu.au*
*citsolutions.edu.au*

Other domains may need to be whitelisted depending on the course in question and will need to be discussed with your contacts at CIT Solutions. Where ever possible CIT Solutions try to work with their clients to ensure the content being delivered to learners is available to them over their network.

Valuable learning material is available on sites like YouTube and Vimeo, including CIT Solution’s own video productions. It is ideal if YouTube and Vimeo domains are also on the whitelist so learners can see this content. This may be an issue on some of CIT Solutions course sites on Engage.

To edit your profile, go to the top right of your screen and click on the arrow to the right of your name.

You will then see a drop down with a few options. You want to select "Profile" from the list.

You will then see the options to adjust things such as your username, email address, and more.

To edit your profile, go to the top right of your screen and click on the arrow to the right of your name.

You will then see a drop down with a few options. You want to select "Profile" from the list.

You will then see the options to adjust things such as your account settings and more.

Should you need to contact one of your classmates or your facilitator or they wish to contact you, then you can do this through the messaging function in Engage. To get to the message function, click on the speech bubble icon at the top right of the screen, as indicated below.

You can also access this feature by opening the drop down menu next to your profile icon.

Once there, you will see the messages icon in the drop down list.

If you have received a message you will see a small red box with a number in it. The number indicates how many messages are waiting for you. Simply click on the icon and the messages will appear in a drop down box. Then click on the unread message to read it.

To send a message, click on the messages icon shown earlier in the top right corner of the header.

You will now see the messages pane. This pane will give you access features such as search, contact book, groups, and private groups, relating to messaging.

In this pane, you will have to select the person you would like to message by clicking on their name. Once you have selected either yourself, or somebody else, you will see a screen similar to the below image.

Here you will find all of your standard messaging features. You can also send notes to yourself so you don't forget next lesson!

You will receive notifications for a variety of events on Engage by default. These can be viewed in the top right of the header, by clicking the bell. Just like the messages, the notifications will have a small red indicator letting you know if you have unread notifications.

When you click on this icon, a notification pane will open up that will display any notifications you have in chronological order.

If you wish to adjust your notification preferences or settings in any way, you must click the small cog visible in the top right of the notification pane. This will open the below page.

Here you are able to adjust your notification preferences as you'd like or disable notifications all together if you'd like.

If you would like to follow your progress or check if you have had an assessment graded by your facilitator, then you can go to the "My grades" area to find out. You can find this section in the dropdown menu next to your profile icon.

Once you have clicked on the grades icon, you will be taken to a page that shows you all of the courses you are currently enroled in. This page may look a little bit different from the screenshot below as you will have enroled in different courses.

From the list, you can pick the course you would like a more detailed view of the grading for. Once you have chosen a course, you will see a page like the below image.

Here you can view your grades per assessment activity, and view the feedback associated with each. If you wish to see further information, click on the specific assessment activity code on the left hand side to be taken to the assessment page.

On this page you can view the assessment instructions, due date information, an overview of the activity, any attachments associated with the assessment, instructions on how to submit your assessment, a grading summary, submission status, and comments from your facillitator.

In order to submit an assessment, you must first navigate to the course that the assessment relates to. Once you have found the course, you should navigate to the section of tiles partway down the page.

The assessments will sit within different tiles depending on when in the course they are intended to be introduced and completed. Navigate through the tiles to find the assessment code you are looking for.

The assessment code can appear in two ways:

The first is as a link within text.

The second is as a button with a link attached.

Using either link will take you to the same location.

On this page you can view the assessment instructions, due date information, an overview of the activity, any attachments associated with the assessment, instructions on how to submit your assessment, a grading summary, submission status, and comments from your facillitator.